To what I assume is the everlasting dismay of the Gearbox PR division, studio CEO Randy Pitchford has as soon as once more been tweeting. What’s he so far? Properly, he is making use of the ol’ scientific technique to folks’s Borderlands 4 efficiency complaints, declaring that—if this sport is basically as stutter-prone as you horrible lot have been making it sound like—how come “lower than one % of 1 %” of gamers are submitting customer support tickets about efficiency woes?
Pitchford’s maths minute goes as follows: “Buyer Service experiences for Borderlands 4 at roughly 1% or so of installs.” That’s to say, if 1,000,000 folks had put in the sport, a mere 10,000 of them would have filed tickets.
Pitchford does a bit of legerdemain right here—traditional magician behaviour—and transitions to speaking concerning the tickets as a proportion of the sport’s general prospects (everybody who has it put in). So, slightly than saying that 55% of customer support tickets are about folks’s SHiFT accounts, he says 0.55% of shoppers are having issues, and so forth. Bearing that in thoughts, Pitchford goes on to say that “0.04% of shoppers [tickets] are PC efficiency associated.”
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The quantity will get smaller. Of that 0.04% of shoppers, Gearbox customer support has flagged a mere 0.009% as “legitimate,” and a good chunk have been led to the sunlit uplands of fine efficiency with “training” (settings teaching).
“That’s lower than one % of 1 % (0.01%) of shoppers utilizing CS tickets for legitimate efficiency points,” says Pitchford.
Enjoyable information: Buyer Service experiences for Borderlands 4 at roughly 1% or so of installs. Utilizing that straightforward, rounded ratio…Greater than half of the tickets (~0.55% of shoppers) are customers reporting problem with their SHiFT accounts (misplaced e-mails/entry, and many others). The subsequent highest…September 14, 2025
The conclusion? “This actuality is dramatically completely different than what you’d count on in case your solely sources of knowledge had been, say, sure web threads.”
However let’s be trustworthy, when was the final time you filed a customer support ticket with a studio over dangerous efficiency in a sport? For me, the reply is a straightforward ‘by no means,’ and I believe it is the identical for lots of others, too. If a sport runs badly, I am going to curse and await a patch, and possibly go away a assessment warning others.
You understand, precisely what so many gamers have already carried out within the sport’s Steam person opinions, the place the sport launched to Principally Damaging opinions and has since settled at 65% Combined.
So making an attempt to level at customer support tickets as proof the efficiency complaints are overblown feels only a tad weird, and in addition to, what precisely does Pitchford count on to occur? I am unsure anybody working into efficiency errors with the sport goes to see this ticket breakdown and resolve that there should have been no downside in any case. It is solely going to additional agitate gamers who need their sport to run nicely.
The excellent news is that, as far as I can inform, Gearbox has been placing out patches for Borderlands 4’s efficiency points and they’re making a distinction. So hopefully we’ll all quickly dwell in a world the place the sport runs a lot better out of the field. Nonetheless, I can not assist however assume the studio could be well-served if it employed a man particularly to observe Pitchford round and cease him from tweeting. At the least that manner he would not be on the market calling Borderlands 4 “a premium sport for premium gamers.”
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